Privacy Policy

PayFactors Group LLC (“PayFactors”) has adopted this Privacy Shield Policy (“Policy”) to establish and maintain an adequate level of Personal Data privacy protection. This Policy applies to the processing of Personal Data that PayFactors obtains from Customers located in the European Union and Switzerland.

PayFactors complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield.  PayFactors  has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

The Federal Trade Commission (FTC) has jurisdiction over PayFactors’s compliance with the Privacy Shield.

All PayFactors employees who handle Personal Data from Europe and Switzerland are required to comply with the Principles stated in this Policy.

Capitalized terms are defined in Section XIII of this Policy.


This Policy applies to the processing of Corporate Client (Individual Customer) Personal Data and Prospect Personal Data that PayFactors receives in the United States concerning individual persons who reside in the European Union including Lichtenstein, Norway and Iceland, and Switzerland. PayFactors provides cutting edge compensation products and services to businesses.  PayFactors does not have any other entities or subsidiaries.  This Policy does not cover data from which individual persons cannot be identified or situations in which pseudonyms are used. (The use of pseudonyms involves the replacement of names or other identifiers with substitutes so that identification of individual persons is not possible.)


PayFactors will maintain, monitor, test, and upgrade information security policies, practices, and systems to assist in protecting the Personal Data that it collects. PayFactors personnel will receive training, as applicable, to effectively implement this Policy. Please refer to Section VI for a discussion of the steps that PayFactors has undertaken to protect Personal Data.


PayFactors will renew its EU-US Privacy Shield and Swiss-US Privacy Shield certifications annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism.

Prior to the re-certification, PayFactors will conduct an in-house verification to ensure that its attestations and assertions with regard to its treatment of Individual Customer Personal Data are accurate and that the company has appropriately implemented these practices. Specifically, as part of the verification process, PayFactors will undertake the following:

  1. Review this Privacy Shield policy and its publicly posted website privacy policy to ensure that these policies accurately describe the practices regarding the collection of Individual Customer Personal Data
  2. Ensure that the publicly posted privacy policy informs Individual Customers of PayFactors’s participation in the EU-US Privacy Shield and Swiss-US Privacy Shield programs and where to obtain a copy of additional information (e.g., a copy of this Policy)
  3. Ensure that this Policy continues to comply with the Privacy Shield principles
  4. Confirm that Individual Customers are made aware of the process for addressing complaints and any independent dispute resolution process (PayFactors may do so through its publicly posted website, Individual Customer contract, or both)
  5. Review its processes and procedures for training Employees about PayFactors’s participation in the Privacy Shield program and the appropriate handling of Individual’s Personal Data

PayFactors will prepare an internal verification statement on an annual basis.


PayFactors serves as a business-to-business service provider. In our capacity as a service provider, we will receive, store, and/or process employee Personal Data on behalf of our Corporate Clients (Individual Customers). The information that we collect from our Individual Customers in this capacity is used for compensation benchmarking, reporting, other operations related to providing services to the Individual Customer. The following is a list of Personal Data
stored and processed on behalf of Individual Customers:

  1. Employee ID
  2. Name
  3. Address
  4. Email Address
  5. Birth Date
  6. Date of Hire
  7. Salary (and other types of compensation)

PayFactors uses Personal Data that it collects directly from its Individual Customers in its role as a service provider for the following business purposes, without limitation:

  1. maintaining and supporting its products, delivering and providing the requested products/services, and complying with its contractual obligations related thereto;
  2. storing and processing data, including Personal Data, in computer databases and servers located in the United States;
  3. verifying identity (e.g., for online access to accounts);
  4. as requested by the Individual Customer;
  5. for other business-related purposes permitted or required under applicable local law and regulation;
  6. and as otherwise required by law.

Additionally, PayFactors collects Name and Email from Prospects that visit our corporate website ( and request a web based demonstration.  Prospect information is used for the purposes of initiating a demonstration and email marketing campaigns. Prospects may opt out of marketing emails by sending an email to

PayFactors does not have employees who reside outside of the United States and therefore PayFactors HR data does not fall under the scope of the Privacy Shield framework.


PayFactors will not disclose Individual Customer Personal Data or Prospect Personal Data to Third Parties (including data processors, payment processors, web hosting, etc.).  If PayFactors changes this policy in the future, we will update this policy to attest to our liability in accordance with the Privacy Shield Principles and provide opt out choice where applicable.  Please be aware that PayFactors may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.


PayFactors uses reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. PayFactors has implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alternation, or destruction. For example, electronically stored Personal Data is stored on a secure network with firewall protection, and access to PayFactors electronic information systems requires user authentication via password or similar means. PayFactors also employs access restrictions, limiting the scope of employees who have access to Individual Customer Personal Data and Prospect Personal Data.

Further, PayFactors uses secure encryption technology to protect certain categories of personal data. Despite these precautions, no data security safeguards guarantee 100% security all of the time.


PayFactors notifies Individual Customers and Prospects about its adherence to the Swiss-US and EU-US Privacy Shield principles through its publicly posted website privacy policy, available at:


PayFactors personnel may access and use Personal Data only if they are authorized to do so and only for the purpose for which they are authorized.


PayFactors respects the right for individual persons to know and access their Personal Data which is stored and/or processed by PayFactors. With regards to Individual Customer data, PayFactors serves as the data processor and does not have the authority to disclose, correct, erase, or block any Individual Customer data. These requests must be sent to the respective Individual Customers contact regarding data privacy. Regarding Prospect data, PayFactors will respond to any reasonable request in a timely manner to disclose, correct, erase, or block Prospect data. Prospects can send an email to


This Policy may be amended from time to time, consistent with the Privacy Shield Principles and applicable data protection and privacy laws and principles. We will make PayFactors personnel aware of changes to this policy either by posting to our intranet, through email, or other means. We will notify Individual Customers and Prospects if we make changes that materially affect the way we handle Personal Data previously collected, and we will allow them to choose whether their Personal Data may be used in any materially different manner.


Swiss and EU individual persons may contact PayFactors with questions or complaints concerning this Policy at the following address:


In compliance with the Privacy Shield Principles, PayFactors commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact PayFactors by email at

PayFactors has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. This service is provided free of charge to you.

PayFactors commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See Privacy Shield Annex 1 at


Capitalized terms in this Privacy Policy have the following meanings: “Individual Customer” means a Corporate customer or client of PayFactors with employees from EU or Switzerland.

“Prospect” means an individual who goes to PayFactors corporate website and requests a web based demonstration.

“Europe” or “European” refers to a country in the European Union including Lichtenstein, Norway and Iceland.

“Personal Data” as defined under the European Union Directive 95/46/EC means data that personally identifies or may be used to personally identify a person, including an individual’s name in combination with country of birth, marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, e-mail address, user ID, password, and identification numbers. Personal Data does not include data that is de-identified, anonymous, or publicly available. For
Switzerland, the term “person” includes both a natural person and a legal entity, regardless of the form of the legal entity.

“Third Party” means any individual or entity that is neither PayFactors nor a PayFactors employee, agent, contractor, or representative.